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Many laptops include an option to adjust the overall performance. If you experience performance issues, try lowering the quality setting.įor information on the expected capture frame rates, see this support article. Try the troubleshooting steps suggested in this support article.īy default, Snagit is set to record at Medium Quality. If there is a problem initializing the audio devices, this may cause video capture to fail. Snagit will attempt to initialize the audio devices when a recording starts, even if the audio is turned off in Snagit (this is so the audio can be muted and un-muted while recording).

Right-click the UseHardwareEncoding item on the right and select Modify.

Type UseHardwareEncoding for the name of the new item.

Right-click the blank area on the right and choose New > DWORD (32 bit) Value.

Browse to HKEY_CURRENT_USER\SOFTWARE\TechSmith\SnagIt\13.

Right-click the AllowDxgiScreenCapture item on the right and select Modify.

Close the Registry Editor, and open Snagit, and try a new recording.įor Snagit 2023, these additional steps may be needed.

Change the Value data field from 1 to 0, and press OK.

Right-click the AllowHwVideoEncoding item on the right and select Modify.

Browse to HKEY_CURRENT_USER\Software\TechSmith\Features\snagit.

Type the following and click OK: regedit.

Press Windows+R on your keyboard to open the Run window.

For unexpected behavior with Snagit, visit the TechSmith Help Center.

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If you have a previous version of Snagit, see tutorials for previous versions or upgrade to the latest version. Confirm that they are not running in Task Manager. To check your version, select Help menu (Windows) or Snagit menu (Mac) > About Snagit. Share Anywhere Share via the apps you use every day, like Slack, Teams, Dropbox, Google Drive, PowerPoint, Word, email, and many more. Depending on the computer and hardware being used, this may improve the performance. Snagit makes it simple to grab vertical and horizontal scrolls, infinitely scrolling webpages, long chat messages, and everything in between.

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Snagit settings can be changed to use software mode instead of hardware mode (default). Here are some popular manufacturer's support sites: You can often find more recent ones manually.

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Windows Update searches for driver updates automatically.

Video and Panoramic capture on Windows N requires the Media Feature Pack for Windows N.

2.4 GHz single core processor (dual core i5 required for video capture).

If it does not, upgrade your computer or use a different computer to record video. Make sure your computer meets the minimum system requirements for Snagit. Please try all of the troubleshooting steps below. Try the steps in Option 4 to resolve this error.

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Snagit does not support GIF or MP4 files with dimensions greater than 3840x2160 or less than 64圆4. If the following error appears after recording: Cannot open file. We will need your maintenance agreement number, TechSmith order number or purchase order number to provide assistance.If a video has been recorded and opened in the Snagit Editor, and the picture only shows the initializing screen, or is blank see this article. If additional assistance is needed, please contact Customer Service.

If your organization purchased Snagit or Camtasia with maintenance coverage on your behalf, please contact your IT/Admin for the custom access link for your organization.

Visit while logged into your TechSmith account to access the Certification program.

If you purchased directly from the TechSmith online store, access to the Certification programs has automatically been added to your TechSmith Account.

Our Certification programs can be accessed by visiting:

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If you do not currently have a license for Camtasia or Snagit with an active maintenance agreement, please contact our sales team. The Camtasia and Snagit Certification programs are exclusively available to those who have a TechSmith Maintenance Agreement for the software they have purchased. Each certification program is maintained to reflect the functionality and content of the most current version of Camtasia or Snagit unless otherwise stated. TechSmith Certifications in Camtasia and Snagit are premium learning experiences that develop your skills with screencasting and visual communication.